Airport Concessions
Our management team has over 60 years of combined industry experience in more than 30 airports across the country. We know airports, we know travelers, and we know how to serve both in a manner that reflects the finest traditions of the concessions industry. Be it food & beverage, news & gift, or cutting edge traveler comfort spas; whether we’re talking a full service sit-down restaurant or a grab and go operation for the customer in a hurry – we know what the travelling public wants. We also know what airports need in order to please both the public and those who work at the airport: quality, reasonably priced products and services offered in a clean and welcoming environment; and to have these things delivered fast, by well groomed employees who offer a smile and a heartfelt “thank you”. Better yet, not only do we know what is wanted and needed, we know how to deliver them… with style, grace, efficiency, and class.
Customer Service
Everyone deserves more than, “Do you want fries with that?”
First Class Concessions, Customer Service is King… and Queen, and everything else as well. Our reputation is earned one customer at a time. We offer our employees extensive training in the art of what Customer Service really should be. Our philosophy in that regard is simple. It revolves around the word “Every,” as in:
• Every customer is important
• Every customer will be greeted with a smile
• Every question will be answered in a friendly manner
• Every customer will be thanked for their business
• Every customer’s food, beverage, or retail purchase will be delivered in a quick and efficient manner
• Every Customer will receive value for the dollar.
If you would like to offer a compliment, comment, or concern on a customer service experience you’ve had in one of our locations, please contact us at service@firstclassconcessions.com